FAQ's

How long does it take to onboard a new customer?
On boarding a new customer typically takes now longer than 30 minutes but depends on the email provider they are using as Boxphish has direct integration in...
Thu, 7 Feb, 2019 at 6:26 AM
New User Login/Registration
When a new user joins the learning journey they will have to register for an account, which is completed by entering their email address and leaving the pa...
Thu, 7 Feb, 2019 at 6:32 AM
Whitelisting Data and Anti-Spam Filtering Information
Before we enrol any of your users on a learning journey your must whitelist the Boxphish domains on your Email Security solution or/and provider. IP & D...
Thu, 7 Feb, 2019 at 6:40 AM
How is the video content presented?
Please see an example video focusing on Social Engineering attacks below: 
Thu, 7 Feb, 2019 at 3:18 PM
How is a Boxphish Infographic Presented?
Need to add
Thu, 7 Feb, 2019 at 3:21 PM
What does a Boxphish learning journey look like?
We don't provide the full details of our learning journeys are we are adapting these all the time to ensure we are educating on the latest threats, but...
Mon, 11 Feb, 2019 at 8:32 AM
Does the system hand out any certificate or document that proves a person completed the training for CPD purposes?
Yes the system generates a certificate per user after each month training cycle. The individual user has access to this as does the service administrator. 
Fri, 1 Mar, 2019 at 10:43 AM
How many employees can we sign up? What is your scalability?
Boxphish is built 100% in the cloud from scratch with essentially an unlimited amount of capacity. Our learning journey software and courses live in AWS'...
Wed, 13 Mar, 2019 at 8:47 AM
Are the email addresses that we are providing safe?
Customers who have users enrolled on the Boxphish Learning Journey will need to provide email addresses either via CSV file or through our integration with ...
Wed, 13 Mar, 2019 at 8:53 AM
How do I get email addresses out of Active Directory for the upload?
The following command will limit the results to only email addresses for actual users. (excluding public folders, distribution list, etc) It doesn’t take di...
Wed, 13 Mar, 2019 at 8:55 AM